Banking Customer Service Specialist - Evening Shifts

Mercantil Commerce Bank; St. Louis (MO); On-site; USD 24,796 - 30,444; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Flexible schedules

Paid vacation and personal time

Tuition reimbursement

Job summary

A financial institution in St. Louis is seeking a Customer Service Associate to provide superior service and support to customers via phone, live chat, or email. The ideal candidate will possess a high school diploma and at least one year of customer service experience. Responsibilities include responding to inquiries, mitigating risks, and maintaining customer satisfaction. Offers competitive hourly pay ranging from $18.00 to $22.10, with opportunities for professional development and flexible schedules.

Qualifications

• 1+ year related customer service experience required.
• 1+ years of call center and/or financial services preferred.

Responsibilities

• Provide high-level customer service and support to external customers.
• Support inquiries received via live chat, email, or telephone.
• Authenticate callers to mitigate risks.

Skills

Customer service

Communication skills

Microsoft Office

Education

High school diploma or GED

Job description

A financial institution in St. Louis is seeking a Customer Service Associate to provide superior service and support to customers via phone, live chat, or email. The ideal candidate will possess a high school diploma and at least one year of customer service experience. Responsibilities include responding to inquiries, mitigating risks, and maintaining customer satisfaction. Offers competitive hourly pay ranging from $18.00 to $22.10, with opportunities for professional development and flexible schedules.