Bilingual Customer Care & Order Specialist

Sonoco; Arlington Heights (IL); On-site; USD 51,040 - 57,420; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company match

Paid time off and holidays

Tuition reimbursement

Job summary

Sonoco in Arlington Heights, IL is looking for a Customer Service Representative to manage customer inquiries, process orders, and ensure timely deliveries. Candidates should have a High School diploma, polished communication skills, and 2 years of office experience. Proficiency in Microsoft Office is required, and bilingual skills (English/Spanish) are preferred. The role offers an annual salary between $51,040 and $57,420, along with a comprehensive benefits package that covers medical, dental, and retirement plans.

Qualifications

• 2 years of experience in an office setting and with a multi-line phone system.
• Strong follow-through and productivity in a fast-paced environment.

Responsibilities

• Handle customer questions and concerns regarding order status.
• Maintain customer files both physically and electronically.
• Process orders directly from customers and coordinate deliveries.
• Quote customers pricing and manage complex customer issues.
• Research accounts receivable problems and manage resolution.

Skills

Written and verbal communication skills

Customer service experience

Proficiency in Microsoft Office tools

Bilingual (English/Spanish)

Education

High School diploma or GED

Job description

Sonoco in Arlington Heights, IL is looking for a Customer Service Representative to manage customer inquiries, process orders, and ensure timely deliveries. Candidates should have a High School diploma, polished communication skills, and 2 years of office experience. Proficiency in Microsoft Office is required, and bilingual skills (English/Spanish) are preferred. The role offers an annual salary between $51,040 and $57,420, along with a comprehensive benefits package that covers medical, dental, and retirement plans.