Customer Care Specialist: Growth, Solutions & Impact

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; South El Monte (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

A community-focused organization in South El Monte is seeking a friendly and professional customer service representative. In this role, you will manage inbound and outbound calls, providing solutions to customer inquiries to ensure excellent service quality. The ideal candidate should have a high school diploma, strong communication skills, and the ability to remain calm under pressure. This position offers competitive compensation and opportunities for career growth.

Qualifications

• Previous experience as a Call Center Representative or in a similar role is preferred.
• Friendly and computer savvy.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify customer needs and provide solutions.
• Document all customer interactions.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM) programs

Job description

A community-focused organization in South El Monte is seeking a friendly and professional customer service representative. In this role, you will manage inbound and outbound calls, providing solutions to customer inquiries to ensure excellent service quality. The ideal candidate should have a high school diploma, strong communication skills, and the ability to remain calm under pressure. This position offers competitive compensation and opportunities for career growth.