Bilingual Inside Sales – Call Center Pro

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; South El Monte (CA); On-site; Full time

Benefits offered by this job

Competitive Compensation

Career Growth Opportunities

Job summary

A community-focused organization in South El Monte is seeking a Call Center Representative to handle customer inquiries and provide exceptional service. The role requires excellent communication skills in English and Spanish and the ability to manage high call volumes effectively. Candidates should possess strong problem-solving abilities and proficiency in CRM software. Join our mission to improve customer experiences and satisfaction.

Qualifications

• Excellent verbal and written communication skills in English and Spanish.
• Strong problem-solving and decision-making abilities.
• Proficiency in computer systems and CRM software.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Manage high call volume in a fast-paced environment.
• Actively listen to customer concerns and provide effective solutions.
• Build rapport with customers to foster loyalty.
• Utilize CRM software to accurately document customer interactions.
• Meet performance metrics, including call handle time and customer satisfaction.

Skills

Verbal and written communication skills in English and Spanish

Problem-solving abilities

Proficiency in CRM software

Ability to multitask

Job description

A community-focused organization in South El Monte is seeking a Call Center Representative to handle customer inquiries and provide exceptional service. The role requires excellent communication skills in English and Spanish and the ability to manage high call volumes effectively. Candidates should possess strong problem-solving abilities and proficiency in CRM software. Join our mission to improve customer experiences and satisfaction.