Bilingual Customer Care Rep - Automotive Service

Penske Automotive Group; Chandler (AZ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off & Holidays

Job summary

Penske Automotive Group is hiring a Customer Service Representative to be the first point of contact for our service guests. You’ll answer calls, schedule service appointments, and deliver outstanding service in a fast-paced environment.

We offer bonuses, comprehensive benefits, and growth opportunities within a company that values dedication and development. Bilingual English/Spanish candidates are encouraged to apply.

Qualifications

• High School Diploma or GED required.
• Bilingual English/Spanish candidates are encouraged to apply.
• Call center or customer service experience is a plus.

Responsibilities

• Answer inbound customer calls
• Schedule service appointments for dealership service departments
• Assist customers with questions and service-related needs
• Accurately document customer interactions
• Provide outstanding customer service in a fast-paced environment
• Navigate multiple systems while maintaining attention to detail
• Deliver an exceptional experience to every guest, every time

Skills

Positive communication

Customer service mindset

Multitasking

Navigate computer systems

Detail-oriented

Call center experience (plus)

Bilingual English/Spanish encouraged

Education

High School Diploma or GED

Job description

Penske Automotive Group is hiring a Customer Service Representative to be the first point of contact for our service guests. You’ll answer calls, schedule service appointments, and deliver outstanding service in a fast-paced environment.

We offer bonuses, comprehensive benefits, and growth opportunities within a company that values dedication and development. Bilingual English/Spanish candidates are encouraged to apply.