Bilingual Call Center Agent – Spanish/English Growth

Penske Automotive Group; West Palm Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k plan

Bonus opportunities

Training program

Job summary

Penske Automotive Group in Florida is hiring a Bilingual Call Center Representative to handle service calls, relay vehicle information, and schedule appointments. Training is provided to set you up for success, with opportunities to earn bonuses based on performance.

The role emphasizes excellent communication, teamwork, and a friendly, reliable attitude in a fast-paced environment. Join a Fortune 500 company committed to integrity and professional growth.

Qualifications

• Bilingual in Spanish and English is required.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive 'team-player' attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

Responsibilities

• Answer incoming service calls.
• Record and relay basic vehicle information.
• Offer price quote ranges for services requested.
• Schedule appointments.
• Answer basic maintenance questions.
• Make outbound confirmation calls.
• Connect customers with service advisors.

Skills

Bilingual Spanish/English

Customer service

Communication

Education

High school diploma

Job description

Penske Automotive Group in Florida is hiring a Bilingual Call Center Representative to handle service calls, relay vehicle information, and schedule appointments. Training is provided to set you up for success, with opportunities to earn bonuses based on performance.

The role emphasizes excellent communication, teamwork, and a friendly, reliable attitude in a fast-paced environment. Join a Fortune 500 company committed to integrity and professional growth.