Bilingual Customer Service Representative

Florida One Insurance; Gainesville (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Insurance licensing support

Growth opportunities

Job summary

Florida One Insurance in Gainesville, FL is seeking a Full-Time Bilingual Customer Service Representative to support English and Spanish speaking clients onsite. You will answer inquiries, process policy updates, assist with claims, and guide customers through their coverage with care.

This role emphasizes clear communication, empathy, and accuracy, with a benefits package and opportunities for growth as you navigate licensing and professional development.

Qualifications

• Fluent in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Strong empathy, professionalism, and customer service orientation.
• Good problem-solving ability and attention to detail.
• Adaptable and collaborative in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in both English and Spanish.
• Collaborate with agents to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Bilingual English-Spanish

Verbal and written communication

Empathy & professionalism

Problem solving

Team collaboration

Job description

Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative

Are you passionate about helping people and fluent in both English and Spanish? Step into a dynamic, customer-focused role at Florida One Insurance, where your communication skills and dedication to service will be truly valued.

As a Full-Time Bilingual Customer Service Representative, you'll work onsite in a fast-paced environment, directly supporting our diverse client base. You'll solve insurance-related issues, answer questions, and guide customers through their policies-making a real impact in their lives. Your bilingual skills will be key in creating strong, trusting relationships with clients from all backgrounds.

Compensation & Benefits

We offer a competitive salary ranging from $42,600 to $92,000 per year, based on your experience and performance. Plus, enjoy a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance

• Life Insurance

• Paid Time Off

• Support and guidance through the insurance licensing process

• Opportunities for growth and development

About Florida One Insurance

With over a decade of experience, Florida One Insurance Agency specializes in personalized auto insurance solutions. Our team of dedicated agents is committed to helping clients navigate the complexities of insurance with confidence. We prioritize trust, transparency, and exceptional service-every time.

Our Mission:

To empower our clients with the knowledge and support needed to make informed decisions, building lasting relationships along the way.

Your Role as a Bilingual Customer Service Representative

Each day brings something new. Your responsibilities will include:

• Responding to customer inquiries via phone, email, and in person

• Assisting with policy updates, claims, and general insurance questions

• Providing clear, empathetic support in both English and Spanish

• Collaborating closely with our agent team to ensure a seamless customer experience

• Maintaining accurate records and documentation

You’ll be the friendly voice our clients trust-especially during stressful times-making empathy, patience, and professionalism essential to your success.

What We’re Looking For

To thrive in this role, you should bring:

• Fluency in English and Spanish (verbal & written)

• Excellent verbal and written communication skills

• A strong sense of empathy, professionalism, and customer service

• Problem-solving ability and attention to detail

• Adaptability in a fast-paced environment

• A collaborative, team-oriented mindset