Bilingual CSR & Order Desk — In-Person (San Marcos)

Diamond Fence Co.; San Marcos (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Diamond Environmental Services LP is hiring a Customer Service Representative/Order Desk for our San Marcos, CA location. You will handle inquiries, process orders, and ensure an exceptional customer experience from quote to delivery.

This in-person, full-time role requires strong communication, basic CRM familiarity, and office software proficiency. Preferred candidates include bilingual English/Spanish speakers with CRM experience and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 1+ year of customer service experience (phone-based preferred).
• Strong communication and listening skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and manage time effectively.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about services, pricing, and availability.
• Resolve customer concerns quickly and professionally.
• Build and maintain positive customer relationships.
• Accurately enter and manage customer orders.
• Record rental details: dates, locations, special instructions.
• Calculate and communicate pricing.
• Process payments and issue invoices.
• Maintain customer records and databases.
• Assist with delivery/pickup scheduling.
• Follow up on quotes, service changes, and customer requests.
• Handle a high volume of inbound calls with a helpful, can-do attitude.

Skills

Customer service

Communication

MS Office

Multitasking

Problem solving

Bilingual (English/Spanish)

Research skills

Education

High School Diploma

Tools

CRM software

Job description

Diamond Environmental Services LP is hiring a Customer Service Representative/Order Desk for our San Marcos, CA location. You will handle inquiries, process orders, and ensure an exceptional customer experience from quote to delivery.

This in-person, full-time role requires strong communication, basic CRM familiarity, and office software proficiency. Preferred candidates include bilingual English/Spanish speakers with CRM experience and the ability to multitask in a fast-paced environment.