Dental Customer Experience Specialist

Marquee Staffing; San Marcos (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Marquee Staffing is seeking a Customer Service Representative to join a dental-focused team in San Marcos, CA. The role is full-time with daytime hours, offering hourly pay and growth in customer support skills.

Responsibilities include handling calls and emails about orders, processing documents, resolving issues, and maintaining records in Excel. Strong typing, MS Office proficiency, and experience with order systems are required.

Qualifications

• Three or more years of customer service experience.
• High school diploma or GED preferred.
• Typing 50+ WPM and proficiency with Microsoft Office.
• Intermediate Word, Excel, and Outlook skills.
• Experience with order-processing software; Sage 100 or EDI a plus.
• Strong communication, organization and accuracy.

Responsibilities

• Respond to customer calls and emails about orders, dental products, billing and shipping.
• Enter and process purchase orders, invoices, credit memos and returns.
• Resolve order issues and follow up to ensure customer satisfaction.
• Record product complaints according to FDA guidelines.
• Support sales reps, track sales and returns in Excel, and assist with samples and admin tasks.

Skills

Customer service experience

Communication

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Sage 100

EDI

Order-processing software

Excel

Outlook

Word

Job description

Marquee Staffing is seeking a Customer Service Representative to join a dental-focused team in San Marcos, CA. The role is full-time with daytime hours, offering hourly pay and growth in customer support skills.

Responsibilities include handling calls and emails about orders, processing documents, resolving issues, and maintaining records in Excel. Strong typing, MS Office proficiency, and experience with order systems are required.