Customer Service Senior Lead

Diamond Environmental Services; San Marcos (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Professional development assistance

Tuition reimbursement

Vision insurance

Job summary

Diamond Environmental Services is seeking a Customer Service Senior Lead in San Marcos, CA to support a fast-paced department and lead a team in delivering exceptional service. The role emphasizes billing accountability, coaching, and efficient workflow management.

The ideal candidate will have strong leadership, a solid grasp of billing processes, and a commitment to accuracy. In-person work in San Marcos, with Spanish language abilities considered an asset for communication with customers.

Qualifications

• Previous customer service and leadership experience.
• Strong knowledge of billing processes, invoicing, and accounts receivable.
• Excellent communication, multitasking, and problem-solving skills.
• Ability to work in a fast-paced environment while maintaining accuracy.
• Dependable, proactive, and team-oriented with a positive attitude.

Responsibilities

• Assist with daily customer service operations and team support.
• Handle escalated customer concerns and resolve billing disputes.
• Assist customers and employees with billing questions, account balances, and payment issues.
• Provide coaching, guidance, and support to customer service representatives.
• Assist with order processing, account management, and departmental workflows.
• Identify opportunities to improve processes and overall team efficiency.

Skills

Leadership

Customer service

Billing knowledge

Communication

Problem solving

Team-oriented

Time management

Job description

Customer Service Senior Lead – San Marcos

Locations:San Marcos, CA - HQ

Categories:Customer Service

Job Description

Company Overview

Diamond Environmental Services is an Essential Sanitation service to critical infrastructure work for construction, energy, waste, and healthcare industries and government sites. With over 20 years industry experience Diamond Environmental Services has become one of Southern California’s premier portable sanitation companies. With Locations serving the counties of San Diego, Riverside, and Orange, San Bernardino and Los Angeles, we provide all types of portable sanitation services and temporary fencing to both commercial and residential customers.

Summary

We are seeking an experienced, motivated, and dependable Customer Service Senior Lead to support our fast-paced Customer Service Department.

The ideal candidate will have strong leadership skills, a solid understanding of customer billing and account management, and a passion for delivering exceptional customer service.

• Assist with daily customer service operations and team support.
• Handle escalated customer concerns and resolve billing disputes.
• Assist customers and employees with billing questions, account balances, and payment issues.
• Provide coaching, guidance, and support to customer service representatives.
• Assist with order processing, account management, and departmental workflows.
• Identify opportunities to improve processes and overall team efficiency.

Qualifications

• Previous customer service and leadership experience.
• Strong knowledge of billing processes, invoicing, and accounts receivable.
• Excellent communication, multitasking, and problem-solving skills.
• Ability to work in a fast-paced environment while maintaining accuracy.
• Dependable, proactive, and team-oriented with a positive attitude.

Diamond Services is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Experience:

• Customer service: 3 years (Required)

Language:

• Spanish (Required)

Work Location: In person

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

About Diamond Environmental Services LP:

Diamond Environmental Services is an Essential Sanitation service to critical infrastructure work forconstruction, energy, waste, and healthcare industries and government sites. We are open and operating with thesafety of our employees and customers coming first and foremost.

With over 20 years industry experience Diamond Environmental Services has become one of Southern California'spremier portable sanitation companies. With Locations serving the counties of San Diego, Riverside, and Orange,San Bernardino and Los Angeles, we provide all types of portable sanitation services and temporary fencing to bothcommercial and residential customers.