Customer Service Representative/Order Desk – San Marcos

Diamond Fence Co.; San Marcos (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Diamond Environmental Services LP is hiring a Customer Service Representative/Order Desk for our San Marcos, CA location. You will handle inquiries, process orders, and ensure an exceptional customer experience from quote to delivery.

This in-person, full-time role requires strong communication, basic CRM familiarity, and office software proficiency. Preferred candidates include bilingual English/Spanish speakers with CRM experience and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 1+ year of customer service experience (phone-based preferred).
• Strong communication and listening skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and manage time effectively.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about services, pricing, and availability.
• Resolve customer concerns quickly and professionally.
• Build and maintain positive customer relationships.
• Accurately enter and manage customer orders.
• Record rental details: dates, locations, special instructions.
• Calculate and communicate pricing.
• Process payments and issue invoices.
• Maintain customer records and databases.
• Assist with delivery/pickup scheduling.
• Follow up on quotes, service changes, and customer requests.
• Handle a high volume of inbound calls with a helpful, can-do attitude.

Skills

Customer service

Communication

MS Office

Multitasking

Problem solving

Bilingual (English/Spanish)

Research skills

Education

High School Diploma

Tools

CRM software

Job description

Customer Service Representative/Order Desk – San Marcos

Locations:San Marcos, CA - HQ Categories:Customer Service Apply Home / Jobs /Customer Service Representative/Order Desk – San Marcos

Job Description

Diamond Environmental Services is an Essential Sanitation service to critical infrastructure work for construction, energy, waste, and healthcare industries and government sites. With over 20 years industry experience Diamond Environmental Services has become one of Southern California’s premier portable sanitation companies. With Locations serving the counties of San Diego, Riverside, and Orange, San Bernardino and Los Angeles, we provide all types of portable sanitation services and temporary fencing to both commercial and residential customers.

Summary

We are looking for a highly motivated, customer-focused Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers handling inquiries, processing orders, and ensuring an exceptional customer experience throughout the service cycle.

Customer Support

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information about services, pricing, and availability
• Resolve customer concerns quickly and professionally
• Build and maintain positive customer relationships

Order Processing

• Accurately enter and manage customer orders
• Record rental details: dates, locations, special instructions
• Calculate and communicate pricing
• Process payments and issue invoices

Administrative Support

• Maintain customer records and databases
• Assist with delivery/pickup scheduling
• Follow up on quotes, service changes, and customer requests

Phone Support

• Handle a high volume of inbound calls with a helpful, can-do attitude

Qualifications

Required:

• High School Diploma or equivalent
• 1+ year of customer service experience (phone-based preferred)
• Strong communication and listening skills
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to multitask and manage time effectively
• Strong problem-solving and decision-making abilities

Preferred:

• Experience with CRM software
• Bilingual (English/Spanish)
• Strong computer and internet research skills

Job Type: Full-time

Pay: From $21.35 per hour

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Language

• Spanish (Required)

Ability to Commute

• San Marcos, CA 92069 (Required)

Work Location: In person

Diamond Services is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

We Are an Equal Opportunity Employer

About Diamond Environmental Services LP:

Diamond Environmental Services is an Essential Sanitation service to critical infrastructure work forconstruction, energy, waste, and healthcare industries and government sites. We are open and operating with thesafety of our employees and customers coming first and foremost.

With over 20 years industry experience Diamond Environmental Services has become one of Southern California'spremier portable sanitation companies. With Locations serving the counties of San Diego, Riverside, and Orange,San Bernardino and Los Angeles, we provide all types of portable sanitation services and temporary fencing to bothcommercial and residential customers.

***APPLICANT MUST SUBMIT DMV K4 PRINTOUT DATED WITHIN THE LAST 30 DAYS WHEN APPLYING TO BE CONSIDERED***