Bilingual Customer Service Rep - Fast Growth & Impact

CCF Family of Brands; Arlington (TX); Hybrid; USD 27,000 - 36,000; Full time

Benefits offered by this job

On-the-job training

Learning management system

Cross-brand training

Key Holder Program

Career advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D Insurance

Voluntary benefits

Mental health resources

Discount marketplace

Paid time off

Job summary

Speedy Cash in Arlington, TX, is seeking a bilingual Customer Service Representative (CSR) to assist customers with financial solutions, process transactions, and deliver strong in-store experiences. You will receive hands-on training and have opportunities for growth across our nationwide brands.

The role emphasizes customer service excellence, data accuracy, and team collaboration in a fast-paced retail environment.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in‑store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast‑paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time work schedule for this position includes, at a minimum, 40 hours per week.*

Skills

Verbal communication

Written communication

Data entry

Customer service

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Speedy Cash in Arlington, TX, is seeking a bilingual Customer Service Representative (CSR) to assist customers with financial solutions, process transactions, and deliver strong in-store experiences. You will receive hands-on training and have opportunities for growth across our nationwide brands.

The role emphasizes customer service excellence, data accuracy, and team collaboration in a fast-paced retail environment.