Bilingual CSR — Inbound Calls & Data Entry (Contract)

W3R; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

W3R in Austin, Texas is seeking a Customer Service Representative (CSR) to handle inbound calls from clients and perform essential duties like check processing and insurance examination. The ideal candidate will maintain a quality score of 97 or better while accurately entering case notes into the PIER database.

A minimum of 1 year experience in a call center is required. This role also involves additional assigned duties and observing professional standards of conduct.

Qualifications

• At least 1 year of experience in a call center environment.

Responsibilities

• Take inbound calls from clients and potential clients.
• Accurately enter case notes into the PIER database.
• Maintain a quality score of 97 or better.

Skills

Inbound call handling

Check processing

Insurance examination

Research skills

Job description

W3R in Austin, Texas is seeking a Customer Service Representative (CSR) to handle inbound calls from clients and perform essential duties like check processing and insurance examination. The ideal candidate will maintain a quality score of 97 or better while accurately entering case notes into the PIER database.

A minimum of 1 year experience in a call center is required. This role also involves additional assigned duties and observing professional standards of conduct.