Bilingual CSR: Quotes & Tech Support (On-Site)

Ingersoll Rand; Pflugerville (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking a Customer Service Representative based in Austin, TX. This vital role connects customers with our commitment to accuracy and service care.

The ideal candidate has a high school diploma, bilingual Spanish/English, and at least 2 years of customer service experience. Responsibilities include resolving inquiries, preparing quotes, and assisting with technical products. We offer comprehensive benefits that support your well-being and professional growth.

Qualifications

• 2+ years’ experience in customer service required.
• Technical product understanding and troubleshooting skills.
• Experience in manufacturing or industrial environments is a plus.

Responsibilities

• Respond to customer inquiries and resolve complaints through various channels.
• Prepare accurate quotes and process orders, exchanges, refunds, and cancellations.
• Maintain detailed customer account information and assist with technical products.

Skills

Bilingual Spanish/English

Customer service experience

Technical support

CRM experience

Microsoft Office / Teams proficiency

Education

High school diploma

Some college education preferred

Tools

Salesforce

Job description

Ingersoll Rand is seeking a Customer Service Representative based in Austin, TX. This vital role connects customers with our commitment to accuracy and service care.

The ideal candidate has a high school diploma, bilingual Spanish/English, and at least 2 years of customer service experience. Responsibilities include resolving inquiries, preparing quotes, and assisting with technical products. We offer comprehensive benefits that support your well-being and professional growth.