Bilingual CSR: Tech Support & Quotes (On-Site, Austin)

Ingersoll Rand; Cedar Park (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is looking for a Customer Service Representative in Cedar Park, Texas. This role is essential for connecting with customers, ensuring accuracy and professionalism while providing support via phone and email.

The ideal candidate will be bilingual in Spanish and English, possess a high school diploma, and have at least two years of customer service experience. This position promises career growth and a comprehensive benefits package.

Qualifications

• Must be bilingual in Spanish and English.
• A minimum of 2 years of customer service experience is required.
• High school diploma is mandatory.

Responsibilities

• Respond to customer inquiries and resolve complaints.
• Prepare quotes and process orders.
• Maintain customer account information accurately.
• Provide product information and assist with technical support.
• Support sales efforts through effective communication.

Skills

Bilingual Spanish/English

Customer service experience

Technical support skills

Communication skills

Multitasking

Education

High school diploma

Some college education

Tools

Salesforce

Microsoft Office

CRM software

Job description

Ingersoll Rand is looking for a Customer Service Representative in Cedar Park, Texas. This role is essential for connecting with customers, ensuring accuracy and professionalism while providing support via phone and email.

The ideal candidate will be bilingual in Spanish and English, possess a high school diploma, and have at least two years of customer service experience. This position promises career growth and a comprehensive benefits package.