Bilingual CSR: Customer Care & Logistics Liaison

ManpowerGroup; Ontario (CA); Vor Ort; USD 25.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Zusammenfassung

ManpowerGroup is seeking a Customer Service Rep I in Ontario, CA. The role supports day-to-day service delivery and partner communication within Customer Support and Driver Operations.

The position involves assisting customers via phone and email, resolving issues calmly, and maintaining route updates and documentation. It requires MS Office proficiency and at least 1 year of related experience.

Qualifikationen

• Experience with Microsoft Office programs (MS Project, Word, Excel, PowerPoint).
• 1 year related experience, preferably within a call center environment.
• Strong customer service skills with the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.

Aufgaben

• Assist customers and business partners via telephone and email, ensuring timely and professional communication.
• Handle customer complaints in a calm, professional manner while diagnosing, assessing, and resolving problems or issues.
• Monitor progress of delivery routes and support accurate operational updates.
• Scan haul-away pods and verify stamps to maintain correct documentation and service quality.
• Support driver check-ins and PM check-in procedures, including document upload and delivery route updates.

Kenntnisse

Customer service

Multitasking

Organizational skills

Calm under pressure

Tools

MS Project

Word

Excel

PowerPoint

Jobbeschreibung

ManpowerGroup is seeking a Customer Service Rep I in Ontario, CA. The role supports day-to-day service delivery and partner communication within Customer Support and Driver Operations.

The position involves assisting customers via phone and email, resolving issues calmly, and maintaining route updates and documentation. It requires MS Office proficiency and at least 1 year of related experience.