Bilingual CSR

ManpowerGroup; Ontario (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup is seeking a Customer Service Rep I in Ontario, CA. The role supports day-to-day service delivery and partner communication within Customer Support and Driver Operations.

The position involves assisting customers via phone and email, resolving issues calmly, and maintaining route updates and documentation. It requires MS Office proficiency and at least 1 year of related experience.

Qualifications

• Experience with Microsoft Office programs (MS Project, Word, Excel, PowerPoint).
• 1 year related experience, preferably within a call center environment.
• Strong customer service skills with the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.

Responsibilities

• Assist customers and business partners via telephone and email, ensuring timely and professional communication.
• Handle customer complaints in a calm, professional manner while diagnosing, assessing, and resolving problems or issues.
• Monitor progress of delivery routes and support accurate operational updates.
• Scan haul-away pods and verify stamps to maintain correct documentation and service quality.
• Support driver check-ins and PM check-in procedures, including document upload and delivery route updates.

Skills

Customer service

Multitasking

Organizational skills

Calm under pressure

Tools

MS Project

Word

Excel

PowerPoint

Job description

Our client, Logistics and Transportation Operations is seeking a Customer Service Rep I to join their team. As a Customer Service Rep I, you will be part of the Customer Support and Driver Operations department supporting day-to-day service delivery and partner communication. The ideal candidate will have strong customer service instincts, the ability to stay calm while handling issues, and the organizational focus to manage multiple tasks accurately aligning successfully in the organization.

Job Title: Customer Service Rep I

Location: Ontario, CA

Pay Rate: $19/hour

Shift: Monday - Saturday (Day off Thursday & Sunday), Work Hours 9:30am-5:30pm

What's the Job?

• Assist customers and business partners via telephone and email, ensuring timely and professional communication.
• Handle customer complaints in a calm, professional manner while diagnosing, assessing, and resolving problems or issues.
• Monitor progress of delivery routes and support accurate operational updates.
• Scan haul-away pods and verify stamps to maintain correct documentation and service quality.
• Support driver check-ins and PM check-in procedures, including document upload and delivery route updates.

What's Needed?

• Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint.
• 1-year related experience, preferably within a call center environment.
• Strong customer service skills with the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.

What's in it for me?

• Be the liaison between customers, business partners, and drivers—helping keep service moving smoothly.
• Work in a role that combines office collaboration with warehouse support to keep your day dynamic.
• Join a passionate team focused on fast-paced innovation and delivering for customers.
• Build confidence by taking ownership of route updates, data uploads, and order changes or cancellations.
• Grow your career in an environment that encourages advancement regardless of your background.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.