Bilingual Crisis Hotline Counselor (DV Support)

The Family Place; Dallas (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

The Family Place is seeking a Hotline Counselor in Dallas to serve as the first point of contact for survivors seeking help in crisis. You will provide compassionate crisis support, risk assessment, and safety planning to promote immediate protection and long-term well-being.

The role involves intake assessments for new shelter residents, emergency placement for families fleeing violence, referrals, and maintaining accurate records.

Qualifications

• Bachelor’s degree in social work, psychology, counseling, criminal justice, and/or related human services field preferred.
• Minimum one year of experience in crisis intervention and/or domestic violence hotline is required, or an equivalent combination of education, training, and experience.
• Bilingual, English/ Spanish, may be required for some roles.

Responsibilities

• Answer hotline calls from individuals seeking shelter, safety, or resources related to domestic violence.
• Establish rapport and assess immediate risk to determine the caller’s safety needs.
• Provide empathetic support using active listening and compassionate communication.
• Assist callers in developing a personalized safety plan to promote immediate and long-term safety.
• Conduct intake assessments for new residents and provide emergency placement services for individuals and their children who are victims of domestic violence.
• Provide referral services to individuals calling the Safe Campus hotline and provide a safety plan when clients are not able to stay at the campus.
• Maintain client records and assist with data entry and reporting.

Skills

Crisis intervention

Active listening

Trauma-informed communication

Empathy

Confidentiality

Education

Bachelor’s degree in social work, psychology, counseling, criminal justice, and/or related human services field

Job description

The Family Place is seeking a Hotline Counselor in Dallas to serve as the first point of contact for survivors seeking help in crisis. You will provide compassionate crisis support, risk assessment, and safety planning to promote immediate protection and long-term well-being.

The role involves intake assessments for new shelter residents, emergency placement for families fleeing violence, referrals, and maintaining accurate records.