Bilingual Crisis Hotline Counselor (Hybrid)

Houston Area Women's Center; Houston (TX); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

Time Away From Work Program

Vacation Leave 15–30 days (FT)

Sick Leave 112 hours/yr

401(k) with 125% match up to 4%

11 Agency Holidays

Job summary

Houston Area Women's Center is seeking a Bilingual Crisis Hotline Counselor to deliver real-time support, crisis intervention, and referrals for survivors of domestic and sexual violence. The role involves intakes, safety planning, and coordination across agency programs in a hybrid Houston setting.

The candidate must be bilingual (Spanish/English), with a minimum 6 months in social services, strong communication skills, and a valid Texas driver’s license.

Qualifications

• High school diploma or equivalent.
• Actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.
• Bachelor's Degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred.
• Minimum of 6 months of experience in social services, customer service, or call-center.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
• Bilingual in Spanish and English, fluent reading, speaking, and writing.
• Valid Texas driver’s license with good driving record; reliable transportation.

Responsibilities

• Crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors.
• Conduct danger assessment and create safety plans tailored to each client.
• Provide shelter screening and coordinate shelter placement and transportation.
• Make CPS and APS reports as required.
• Maintain accurate client and hotline data for monthly reports.
• Coordinate with on-call staff, hospital accompaniment counselors, and partners.
• Communicate with the agency's answering service to relay messages and responses.
• Attend mandatory meetings and trainings related to Hotline & Crisis Intervention.
• Conduct intakes and assess client needs; document housing, EPA, lease termination, good cause, etc.
• Provide counseling intakes to support the Behavioral Health and Wellness Department.
• Other duties/projects as assigned.

Skills

Bilingual Spanish & English

Microsoft Office

Attention to detail

Strong communication

Team player

Growth mindset

Task prioritization

Education

Bachelor's Degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, Teams)

Job description

Houston Area Women's Center is seeking a Bilingual Crisis Hotline Counselor to deliver real-time support, crisis intervention, and referrals for survivors of domestic and sexual violence. The role involves intakes, safety planning, and coordination across agency programs in a hybrid Houston setting.

The candidate must be bilingual (Spanish/English), with a minimum 6 months in social services, strong communication skills, and a valid Texas driver’s license.