Helpline Counselor Bilingual SpanishEnglish

Hiregy; Miami (FL); Hybrid; USD 29,000 - 40,000; Full time

Job summary

Hiregy is hiring a Helpline Counselor in Miami, FL. The role is hybrid after 90 days with some remote training options, and includes shift-based scheduling to cover evenings and weekends. The hourly pay is $25.00, and the position is a direct hire.

Responsibilities include crisis counseling, information and referral services, and thorough documentation in HIPAA-compliant systems. A Bachelor's degree in social work or related field is required along with bilingual proficiency in Spanish and

Qualifications

• Bilingual Spanish/English required.
• Bachelor’s degree in social work or equivalent.
• 2 years information and referral experience preferred.
• 1 year crisis counseling preferred.
• Background check and drug screening required.

Responsibilities

• Provide telephone-based information, referrals, crisis counseling, and suicide intervention services to individuals in emotional distress or crisis.
• Assess callers’ needs, identify resources, and connect with community programs and support services.
• Accurately document caller interactions, assessments, referrals, and services in the client database with HIPAA compliance.
• Deliver compassionate, professional customer service while managing incoming calls and schedules, providing flexible call center coverage as needed.
• Participate in ongoing training and certification programs, including AIRS Information & Referral Specialist certification.

Skills

Bilingual

Spanish/English

Education

Bachelor's in Social Work

High School Diploma

Job description

#IND456

Helpline Counselor

Location: Miami, FL 33181 – This position is hybrid after 90 days
Late shifts are fully remote after 90-day training (Shift D/E)

Pay: $25.00 per hour

Type: Direct hire

Schedule: First come, first serve
Shift A. 7:00 AM – 4:00 PM Tuesday – Saturday
Shift B. 9:00 AM – 6:00 PM Sunday – Thursday
Shift C. 2:00 PM – 11:00 PM Tuesday – Saturday
Shift D. 9:00 PM – 6:00 AM Sunday – Thursday
Shift E. 11:00 PM – 8:00 AM Wednesday – Sunday

Training schedule:
For the first 90 days of employment the training schedule is Hybrid:
Monday – Friday, 8:30 am – 5pm, Mon-Thursday (onsite) and Fridays (remote)

Job description:

1. Provide telephone-based information, referrals, crisis counseling, and suicide intervention services to individuals experiencing emotional distress or crisis situations.
2. Assess callers’ needs, identify appropriate resources, and connect individuals with community programs, social service agencies, and support services.
3. Accurately document caller interactions, assessments, referrals, and services provided in the client database while maintaining confidentiality and adhering to HIPAA regulations.
4. Deliver compassionate, professional customer service while managing incoming calls, maintaining assigned schedules, and providing flexible call center coverage as needed.
5. Participate in ongoing training, professional development, and certification programs, including obtaining Information & Referral Specialist certification through the Alliance of Information and Referral Systems (AIRS).

Requirements:

• Must be Bilingual: Spanish/English
• Bachelor’s degree in social work or human services or equivalent experience in social services
• (2) years of experience providing information and referral services preferred
• (1) year of crisis counseling preferred
• High school diploma or equivalent
• Background check required – Level II
• References required
• Drug screening required