Bilingual Credit & Collections Specialist

MELALEUCA INC; Rexburg (ID); On-site; USD 32,000 - 46,000; Full time

Job summary

MELALEUCA INC in Rexburg, Idaho is seeking a collections specialist to collect unpaid invoices and solve credit-related problems using company policies and strong customer service. You will contact Marketing Executives and customers by phone to resolve issues such as stop-ships and declined payments.

The role requires bilingual Spanish/English communication, attention to detail, and the ability to work under pressure.

Qualifications

• Fluent in Spanish and English and able to communicate clearly with customers.
• 10 key by touch and 30 wpm typing with high accuracy.
• Detailed work and organizational skills; able to analyze problems.
• Ability to work independently and professionally; handle confidential information.
• Excellent written and verbal communication; capable of working under stress.
• Willing to multi-task and coordinate with other departments.

Responsibilities

• Places and answers phone calls with customers to solve credit problems such as unpaid invoices and stop-ships.
• Tactfully handles challenging situations with customers and processes related to returned checks/declined payments.
• Determines viable solutions using policies and customer service skills.
• Coordinates with other departments regarding outstanding balances.
• Balances personal and departmental reports and develops methods to decrease bad debt.

Skills

Bilingual Spanish/English

Typing (30 wpm)

10 key by touch

Detail oriented

Problem solving

Independent worker

Written and verbal communication

Under pressure

Multitasking

Confidential information handling

Team-oriented

Job description

MELALEUCA INC in Rexburg, Idaho is seeking a collections specialist to collect unpaid invoices and solve credit-related problems using company policies and strong customer service. You will contact Marketing Executives and customers by phone to resolve issues such as stop-ships and declined payments.

The role requires bilingual Spanish/English communication, attention to detail, and the ability to work under pressure.