Bilingual Call Center Specialist I - Spanish/English Support

LMCU; Grand Rapids (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Weekly pay

Comprehensive health coverage

Paid parental leave

Tuition reimbursement

Job summary

A leading credit union in Grand Rapids is looking for Call Center Specialists to provide exceptional service to members over the phone. You will assist with inquiries, resolve issues, and leverage your bilingual skills in English and Spanish to enhance member experiences. The role encourages personal development and recognizes hard work through various rewards. Competitive benefits include health coverage and tuition reimbursement, supporting your journey both personally and professionally.

Qualifications

• Passion for customer service and problem solving.
• Ability to take ownership of solutions.
• Must complete telephone-based language proficiency assessment.

Responsibilities

• Assist members and potential members with telephone requests.
• Serve as an on-call interpreter for Spanish language support.
• Identify opportunities to cross-sell products.
• Collaborate with other departments to resolve member issues.
• Prevent fraud by correctly identifying members.

Skills

Customer service

Problem solving

Fluent in English

Fluent in Spanish

Job description

A leading credit union in Grand Rapids is looking for Call Center Specialists to provide exceptional service to members over the phone. You will assist with inquiries, resolve issues, and leverage your bilingual skills in English and Spanish to enhance member experiences. The role encourages personal development and recognizes hard work through various rewards. Competitive benefits include health coverage and tuition reimbursement, supporting your journey both personally and professionally.