Bilingual Contact Center Rep - Spanish/English

Climb Credit Union; Arvada (CO); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401K employer match

Medical, Dental, Vision Insurance

PTO 2 days (Floating)

VTO 16 hours

11 Paid Holidays

Employee Assistance plan

Tuition Reimbursement

Employee loan rate reduction

Discounts on loans/services

Financial Investment/Counseling

Employee events

Job summary

Climb Credit Union in Colorado is seeking a Contact Center Representative to deliver exceptional service to members by phone, identify needs, and pursue cross-sell opportunities across loans, deposits, online banking and payroll processes.

You will respond to inquiries, maintain accurate records, adhere to policies, and work in a fast-paced environment. Bilingual English/Spanish preferred; high school diploma required; 1–12 months of related experience in financial services.

Qualifications

• One month to twelve months of similar or related experience.
• Bilingual English/Spanish required.
• Previous experience with financial institutions.
• Ability to multi task in a high volume environment.
• Ability to work independently and in a team.

Responsibilities

• Perform member transactions accurately and efficiently within guidelines.
• Identify cross-sell opportunities and promote products and services beneficial to members.
• Answer questions about products and services and resolve issues within authority.
• Maintain accurate records and required reports/tasks.
• Provide respectful, pleasant, timely, and professional service to all members and nonmembers.
• Comply with credit union policies and employee handbook directives.
• Perform other related duties as assigned.

Skills

Bilingual English/Spanish

Cross-selling

Customer service

Education

High school diploma or GED

Job description

Climb Credit Union in Colorado is seeking a Contact Center Representative to deliver exceptional service to members by phone, identify needs, and pursue cross-sell opportunities across loans, deposits, online banking and payroll processes.

You will respond to inquiries, maintain accurate records, adhere to policies, and work in a fast-paced environment. Bilingual English/Spanish preferred; high school diploma required; 1–12 months of related experience in financial services.