Banking Customer Care Specialist (Call Center)

FNB Corporation; Pittsburgh (Allegheny County); Hybrid; USD 33,000 - 42,000; Full time

Job summary

FNB Corporation is seeking a Primary Contact Center Representative to handle a high volume of calls, identify customer needs, and resolve inquiries while promoting products and services. The role requires a friendly demeanor, strong communication, and teamwork within a retail operations context.

The position supports online banking assistance and coordination with branches, emphasizing customer satisfaction and risk-aware service in a fast-paced environment.

Qualifications

• High School or GED required.
• 1 year of related customer service experience.
• Excellent communication and customer service skills.
• Ability to work holidays and weekends.

Responsibilities

• Responds to a high volume of incoming telephone calls related to customer service requests and general inquiries.
• Resolves customer issues and promotes products and services by identifying the customer’s needs, determining the best solution, and communicating the resolution to the customer.
• Provides basic troubleshooting support for online banking products and services (password resets, mobile banking, bill payments).
• Supports branch operations and acts as liaison between the branch and customer.
• Acts as the voice of the customer by submitting feedback and building sustainable relationships.

Skills

Communication

Customer service

Detail-oriented

Multitasking

Patience

Teamwork

MS Word

MS Excel

Education

High School Diploma or GED

Tools

MS Word - Basic

MS Excel - Basic

Job description

FNB Corporation is seeking a Primary Contact Center Representative to handle a high volume of calls, identify customer needs, and resolve inquiries while promoting products and services. The role requires a friendly demeanor, strong communication, and teamwork within a retail operations context.

The position supports online banking assistance and coordination with branches, emphasizing customer satisfaction and risk-aware service in a fast-paced environment.