Contact Center Specialist I

NATIONAL BANK OF COMMERC; Superior (WI); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Health Savings Account contributions

401(k) with generous match

Paid time off

Job summary

National Bank of Commerce is hiring a Contact Center Specialist I to serve as the first point of contact for customers. You will answer calls, verify identities, assess needs, and route inquiries with warm transfers to the right teams.

The role focuses on educating customers about online banking, resolving concerns, and following up to meet service expectations. This position requires strong communication, multitasking, and a customer-first mindset, with flexibility for varied hours.

Qualifications

• High school diploma or equivalent required.
• One year of retail sales or comparable experience required; financial services experience preferred.

Responsibilities

• Answer incoming calls and verify customer identities to assess needs.
• Provide warm transfers to appropriate associates or departments.
• Promote online banking and payment resources to educate customers.
• Resolve customer concerns with professionalism and empathy and ensure timely follow-up.
• Accurately document interactions using multiple software systems and maintain compliance with policies.

Skills

Bilingual English/Spanish

Customer service

Sales experience

Phone communication

Education

High school diploma or equivalent

Job description

Job Type: Full-time, Non-exemptAcross Minnesota and Wisconsin, National Bank of Commerce is making a difference in the financial lives of the people, communities, and businesses we serve. We exist to help our customers accomplish more than they could on their own. Join our creative and accomplished professional team to help us make more possible.As the first point of contact for customers, the Contact Center Specialist I plays a key role in creating a positive, efficient, and welcoming banking experience. This position is responsible for answering incoming calls, verifying customer identities, assessing needs, and providing warm transfers to the appropriate associates or departments. This role also supports customer education by promoting online banking and payment resources, resolving customer concerns with professionalism and empathy, and ensuring timely follow-up to meet service expectations. The Contact Center Specialist I utilizes multiple software systems to accurately document interactions, maintains compliance with bank policies and regulatory requirements, and develops a strong understanding of the bank’s products, services, and financial systems. Success in this role requires excellent communication skills, attention to detail, a commitment to customer service, and the ability to perform responsibilities accurately and efficiently while contributing to a team-oriented environment.QualificationsBilingual (English/Spanish) strongly preferredHigh school diploma or equivalent requiredOne year of retail sales or comparable experience required; financial services experience preferredDemonstrated career progression, initiative, professionalism, and sales successStrong interpersonal skills with the ability to build rapport and provide exceptional customer service over the phoneFriendly, professional, and customer-focused demeanorAbility to multitask and remain focused in a fast-paced environmentAdaptable to changing processes and prioritiesFlexible to work mornings, evenings, weekends, and other retail hours as neededExcellent telephone communication and active listening skillsAbility to initiate sales conversations and remain resilient in the face of rejectionStrong organizational, time management, written, and verbal communication skillsReliable transportationCommitment to NBC's core values of Respect, Integrity, Teamwork, and AccountabilityThe pay range for this position is $18.70 to $28.00 per hour, contingent on relevant skills, training, experience, education and other job-related factors permitted by law.National Bank of Commerce offers an excellent benefits package including health, dental, and vision plan for you, your spouse, and eligible children, Health Savings Account (HSA) contribution (including employer contributions), flexible spending accounts, 401(k) plan with a generous match, paid time off program, paid holidays & floating holidays, volunteer time off program, employer paid life insurance, voluntary life plans, short-term disability insurance, long-term disability insurance, health and wellness incentive, and employee assistance program.National Bank of Commerce is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. National Bank of Commerce will comply with all federal and state laws concerning the application and employment of people with disabilities.