Contact Center Specialist I

National Bank Of Commerce; Superior (WI); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision plan

401(k) plan with a generous match

Paid time off

Paid holidays & floating holidays

Volunteer time off

Employer paid life insurance

Short-term disability insurance

Long-term disability insurance

Health and wellness incentive

Employee assistance program

Job summary

National Bank of Commerce in Superior, Wisconsin, seeks a Contact Center Specialist I to be the first point of contact for customers. You will answer calls, verify identities, assess needs, and transfer to the right teams, while promoting online banking and payment resources.

The role requires bilingual English/Spanish as preferred, a high school diploma, and customer service experience; you will document interactions in multiple systems and maintain regulatory compliance in a fast-paced team

Qualifications

• Bilingual English/Spanish strongly preferred.
• High school diploma or equivalent required.
• One year of retail sales or comparable experience required; financial services experience preferred.
• Demonstrated career progression, initiative, professionalism, and sales success.

Responsibilities

• Answer incoming calls and verify customer identities.
• Assess customer needs and provide warm transfers to appropriate associates or departments.
• Promote online banking and payment resources to customers.
• Document interactions using multiple software systems and maintain regulatory compliance.

Skills

Bilingual English/Spanish

Excellent communication

Customer service oriented

Multitasking

Education

High school diploma

Tools

CRM software

Job description

Job Details: Job Location: City Center - Superior, WI, Salary Range: $18.70 - $28.00Hourly, Job Type: Full-time, Non-exempt

Across Minnesota and Wisconsin, National Bank of Commerce is making a difference in the financial lives of the people, communities, and businesses we serve. We exist to help our customers accomplish more than they could on their own. Join our creative and accomplished professional team to help us make more possible.

As the first point of contact for customers, the Contact Center Specialist I plays a key role in creating a positive, efficient, and welcoming banking experience. This position is responsible for answering incoming calls, verifying customer identities, assessing needs, and providing warm transfers to the appropriate associates or departments. This role also supports customer education by promoting online banking and payment resources, resolving customer concerns with professionalism and empathy, and ensuring timely follow-up to meet service expectations. The Contact Center Specialist I utilizes multiple software systems to accurately document interactions, maintains compliance with bank policies and regulatory requirements, and develops a strong understanding of the bank's products, services, and financial systems. Success in this role requires excellent communication skills, attention to detail, a commitment to customer service, and the ability to perform responsibilities accurately and efficiently while contributing to a team-oriented environment.

Qualifications

• Bilingual (English/Spanish) strongly preferred
• High school diploma or equivalent required
• One year of retail sales or comparable experience required; financial services experience preferred
• Demonstrated career progression, initiative, professionalism, and sales success
• Strong interpersonal skills with the ability to build rapport and provide exceptional customer service over the phone
• Friendly, professional, and customer-focused demeanor
• Ability to multitask and remain focused in a fast-paced environment
• Adaptable to changing processes and priorities
• Flexible to work mornings, evenings, weekends, and other retail hours as needed
• Excellent telephone communication and active listening skills
• Ability to initiate sales conversations and remain resilient in the face of rejection
• Strong organizational, time management, written, and verbal communication skills
• Reliable transportation
• Commitment to NBC's core values of Respect, Integrity, Teamwork, and Accountability

Compensation and Benefits: The pay range for this position is $18.70 to $28.00 per hour, contingent on relevant skills, training, experience, education and other job-related factors permitted by law.

Benefits

• health, dental, and vision plan for you, your spouse, and eligible children
• Health Savings Account (HSA) contribution (including employer contributions)
• flexible spending accounts
• 401(k) plan with a generous match
• paid time off program
• paid holidays & floating holidays
• volunteer time off program
• employer paid life insurance
• voluntary life plans
• short-term disability insurance
• long-term disability insurance
• health and wellness incentive
• employee assistance program

National Bank of Commerce is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. National Bank of Commerce will comply with all federal and state laws concerning the application and employment of people with disabilities.