Bilingual Contact Center Rep (Spanish) - Inbound & Sales

Triangle Credit Union; Nashua (NH); On-site; USD 36,000 - 46,000; Full time

Job summary

Triangle Credit Union in Nashua, NH seeks a Contact Center Representative (Spanish required) to handle member calls, process transactions, and promote products. This full-time onsite role requires bilingual Spanish, strong customer service, and ability to multitask in a fast-paced environment.

Join a team focused on confidentiality, accuracy, and building member loyalty through Service and Sales strategies. Onsite work at 30 Temple St, Nashua.

Qualifications

• High school diploma or GED required; higher education is a plus.
• Bilingual in Spanish is required.
• Experience in a contact center and customer service roles preferred.

Responsibilities

• Answer a high volume of inbound and outbound calls with accuracy.
• Process member account transactions promptly and securely.
• Open accounts and identify member needs while maintaining confidentiality.
• Assist with online applications and online banking setup.
• Promote products and cross-sell to meet department goals.
• Respond to inquiries by phone or email the same day.
• Stay current on Triangle Credit Union products and training.
• Collaborate with internal teams to resolve member inquiries.
• Perform other duties as assigned.

Skills

Sales Acumen

Strong Computer Skills

Good Communication Skills

Multitasking

Problem-Solving Skills

Organizational Skills

Attention to Detail

Basic Math Skills

Independent/Team

Spanish

Contact Center Experience

Customer Service

Education

High School Diploma or GED

Higher Education a plus

Job description

Triangle Credit Union in Nashua, NH seeks a Contact Center Representative (Spanish required) to handle member calls, process transactions, and promote products. This full-time onsite role requires bilingual Spanish, strong customer service, and ability to multitask in a fast-paced environment.

Join a team focused on confidentiality, accuracy, and building member loyalty through Service and Sales strategies. Onsite work at 30 Temple St, Nashua.