Inbound Member Services & Sales Specialist – Nashua

TCU University; Nashua (NH); Hybrid; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Triangle Credit Union in Nashua, NH seeks a full-time Contact Center Representative 1 to greet members by phone, process transactions, and promote products. The role emphasizes accuracy, confidentiality, and teamwork in a fast-paced environment.

The candidate should have 1–3 years of customer service or contact center experience, strong computer skills, and the ability to multitask. Bilingual Spanish preferred. This onsite position offers growth within the branch network.

Qualifikationen

• 1–3 years of related experience.
• Experience in a contact center environment preferred.
• Previous member/customer service experience required.

Aufgaben

• Greet members by phone and complete transactions with accuracy.
• Handle a high volume of inbound and outbound calls.
• Process member account transactions with urgency.
• Collaborate with internal teams to resolve inquiries.
• Respond to emails and online chat the same day; promote products via sales strategies.
• Input loan applications and assist with online banking setup; troubleshoot.
• Stay current on TCU products and services; meet annual sales goals.
• Perform other duties as assigned.

Kenntnisse

Customer service

Contact center

Sales ability

Ausbildung

High school diploma or GED

Higher education preferred

Jobbeschreibung

Triangle Credit Union in Nashua, NH seeks a full-time Contact Center Representative 1 to greet members by phone, process transactions, and promote products. The role emphasizes accuracy, confidentiality, and teamwork in a fast-paced environment.

The candidate should have 1–3 years of customer service or contact center experience, strong computer skills, and the ability to multitask. Bilingual Spanish preferred. This onsite position offers growth within the branch network.