Contact Center Rep 1 /Spanish required/FT/Onsite/Nashua

Triangle Credit Union; Nashua (NH); On-site; USD 36,000 - 46,000; Full time

Job summary

Triangle Credit Union in Nashua, NH seeks a Contact Center Representative (Spanish required) to handle member calls, process transactions, and promote products. This full-time onsite role requires bilingual Spanish, strong customer service, and ability to multitask in a fast-paced environment.

Join a team focused on confidentiality, accuracy, and building member loyalty through Service and Sales strategies. Onsite work at 30 Temple St, Nashua.

Qualifications

• High school diploma or GED required; higher education is a plus.
• Bilingual in Spanish is required.
• Experience in a contact center and customer service roles preferred.

Responsibilities

• Answer a high volume of inbound and outbound calls with accuracy.
• Process member account transactions promptly and securely.
• Open accounts and identify member needs while maintaining confidentiality.
• Assist with online applications and online banking setup.
• Promote products and cross-sell to meet department goals.
• Respond to inquiries by phone or email the same day.
• Stay current on Triangle Credit Union products and training.
• Collaborate with internal teams to resolve member inquiries.
• Perform other duties as assigned.

Skills

Sales Acumen

Strong Computer Skills

Good Communication Skills

Multitasking

Problem-Solving Skills

Organizational Skills

Attention to Detail

Basic Math Skills

Independent/Team

Spanish

Contact Center Experience

Customer Service

Education

High School Diploma or GED

Higher Education a plus

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Contact Center Rep 1 /Spanish required/FT/Onsite/Nashua

Full Time Sales 30 Temple St 7th fl Nashua -Contact Center, Nashua, NH, US

15 days ago Requisition ID: 1787

Essential Functions & Responsibilities:

• Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, while embracing and using the "Service Strategies" concepts. Opening accounts for new members and working to identify their perceived and unperceived needs, while maintaining absolute confidentiality, in regard to internal and external member information.
• Professionally handle a large volume of inbound and outbound telephone calls.
• Handle member account transactions with accuracy and a sense of urgency.
• Work collaboratively with all internal members to resolve member inquiries in a timely and efficient manner.
• To respond to all telephone and/or E-mail correspondences on the same day as they are received. Promote products and services via Sales Strategies, to meet or exceed department and company objectives; cross-selling.
• On-line chat and e-mails, accurately input consumer loan applications (with assistance), answer basic questions, analyze credit reports, process banking transactions, quoting payoffs, setting up membership via on-line applications, troubleshooting on-line banking issues and set ups, and any job functions a "virtual branch" would handle.
• Remain current, regarding TCU Products and Services, by previewing information provided. Seeking answers about such products and services and by participating in on-going training. Using knowledge of TCU products, services, and knowledge of operations to maintain and grow the membership by applying Sales Strategies that lead to, increased member loyalty through the use of both Service and Sales Strategies. Meet annual sales goal and maintain absolute confidentiality regarding member information.
• Performs other duties, as assigned.

Knowledge and Skills

• Experience * One year (1) to three (3) years of similar or related experience
• * Experience in a Contact Center Environment, preferred
• * Previous Member/Customer Service, required

Education

• A high school education or GED
• Higher education, a plus

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others, inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, and/or soliciting cooperation.

Other Skills

• Sales Acumen
• Strong Computer Skills
• Good Communication Skills
• Multitasking
• Problem-Solving Skills, essential
• Organizational Skills
• Attention to Detail
• Basic Math Skills
• Ability to work independently and/or part of a team
• Bilingual in Spanish is required

Physical Requirements

The ability to sit for extended periods of time

The ability to bend, twist, squat, and reach

Work Environment

Non-member facing/fast paced/team oriented

Triangle Credit Union is proud to be an Affir... If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at 603-889-2470 for other options to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities