Member Care & Sales Pro — Contact Center (FT)

Triangle-Credit-Union; Nashua (NH); On-site; USD 38,000 - 46,000; Full time

Job summary

Triangle Credit Union in Nashua is seeking a Contact Center Representative I for full-time onsite work. You will handle a high volume of calls, assist members with transactions, and promote products to meet sales goals.

You will also input online applications, respond to inquiries promptly, and maintain strict confidentiality of member data. The role requires 1–3 years of related experience and a high school diploma or GED, with bilingual Spanish preferred.

Qualifications

• 1–3 years experience in a similar role is preferred.
• Experience in a contact center environment is preferred.
• Previous member/customer service experience is required.

Responsibilities

• Welcomes members via telephone and completes transactions with accuracy.
• Handle a large volume of inbound and outbound calls professionally.
• Process banking transactions and input loan applications as needed.
• Promote products and services to meet sales goals.
• Respond to emails and chats the same day and assist virtual branch needs.
• Maintain confidentiality of member information and stay current on products.

Skills

Experience 1-3 years

Contact Center

Customer Service

Education

High school diploma or GED

Higher education a plus

Job description

Triangle Credit Union in Nashua is seeking a Contact Center Representative I for full-time onsite work. You will handle a high volume of calls, assist members with transactions, and promote products to meet sales goals.

You will also input online applications, respond to inquiries promptly, and maintain strict confidentiality of member data. The role requires 1–3 years of related experience and a high school diploma or GED, with bilingual Spanish preferred.