Bilingual Community Resource Navigator (Hybrid)

United Way of the Midlands; Omaha (NE); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Shared health, dental and vision

Generous 401(k)

Paid vacation and sick time

Employer paid life and disability

Job summary

United Way of the Midlands in Omaha, NE is seeking a Community Resource Specialist I (Bilingual) to respond to individuals in need and connect them with essential community services such as housing, healthcare, and food assistance. This role requires bilingual Spanish/English communication and strong client assessment skills.

The position is part-time/hourly with a hybrid option, offering afternoon and evening hours. Training and growth opportunities are provided within 211 and related programs.

Qualifications

• Bilingual (English/Spanish) required to communicate with clients and partners.
• Strong written and verbal communication skills.
• Experience in customer service or call center environments preferred.
• Ability to work in a dynamic, fast-paced setting with sensitivity to diverse populations.

Responsibilities

• Answer phone, email, chat and text with a focus on accurate information and compassionate service.
• Refer clients to housing, healthcare, employment, and food resources.
• Document client information accurately in the call center system and track outcomes.
• Follow up with clients to ensure needs were met and assist with referrals as needed.

Skills

Bilingual English/Spanish

Communication skills

Customer service

Teamwork

Education

High school diploma or GED

Associate's degree preferred

Tools

Call center software

Computer/telephone equipment

Job description

United Way of the Midlands in Omaha, NE is seeking a Community Resource Specialist I (Bilingual) to respond to individuals in need and connect them with essential community services such as housing, healthcare, and food assistance. This role requires bilingual Spanish/English communication and strong client assessment skills.

The position is part-time/hourly with a hybrid option, offering afternoon and evening hours. Training and growth opportunities are provided within 211 and related programs.