Bilingual Community Recruitment Associate

Grameen America, Inc.; San Diego (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Holidays, vacation and sick time

401(k) retirement savings plans

Flexible Spending Account (FSA)

Training and development opportunities

Wellness program with two free coach-

And more!

Job summary

Grameen America, Inc is seeking a Recruitment Associate in San Diego to support member recruitment and outreach. This entry-level role emphasizes customer service, relationship-building, and on-site community engagement. The position reports to the Branch Manager and requires a reliable, compassionate communicator.

On-site work is expected, with 3–5 days per week in the branch or community locations. Strong English/Spanish skills and a willingness to learn are essential.

Qualifications

• Bilingual in English and Spanish.
• Strong customer service and communication skills.
• High level of integrity, discipline, punctuality, and work ethic.
• Ability to multitask, manage time, and maintain attention to detail.
• Basic numeric and problem-solving skills.
• Collaborative and self-motivated — able to work independently and as part of a team.
• Flexibility to work varied hours (early mornings/evenings) Monday through Friday.
• Comfortable using computers, email, smartphones, tablets (iPad), Zoom, and related technologies.
• Willingness to learn.

Responsibilities

• Conduct weekly center meetings to collect and follow up on loan repayments.
• Build strong relationships with members to support retention and growth.
• Respond to member inquiries promptly and professionally; assist with problem solving.
• Conduct in-person home verifications and business visits to verify borrower information.
• Uphold high standards of service, quality, and productivity.
• Adhere to all company policies and procedures.
• Conduct outreach through local neighborhoods with regular travel; in-person and virtual touchpoints.
• Grow the program by recruiting new members to reach growth targets.
• Monitor loan activity to ensure compliance with criteria and disbursement guidelines.
• Reconcile and input payment data accurately into internal systems.

Skills

Bilingual English/Spanish

Customer service

Communication

Attention to detail

Education

High School diploma or equivalent

Two years relevant work experience

Tools

Microsoft Word

Microsoft Excel

Job description

Grameen America, Inc is seeking a Recruitment Associate in San Diego to support member recruitment and outreach. This entry-level role emphasizes customer service, relationship-building, and on-site community engagement. The position reports to the Branch Manager and requires a reliable, compassionate communicator.

On-site work is expected, with 3–5 days per week in the branch or community locations. Strong English/Spanish skills and a willingness to learn are essential.