Bilingual Collections Specialist – Spanish/English (Onsite, ATL)

The Intersect Group; Atlanta (GA); On-site; USD 28,000 - 40,000; Full time

Job summary

The Intersect Group in Atlanta, GA is seeking a Bilingual Collections Analyst for an onsite contract-to-hire role. You will contact customers with past-due balances, negotiate payment commitments, and resolve billing issues to help move payments forward.

Ideal candidates are fluent in Spanish and English with at least two years in B2B collections, strong communication skills, and the ability to manage research, documentation, and compliance across accounts.

Qualifications

• Two+ years of collections experience.
• Experience in business-to-business collections, accounts receivable, or finance.
• Strong verbal and written communication skills.
• Ability to conduct frequent customer outreach and negotiate payment commitments.

Responsibilities

• Contact customers by phone and email regarding past-due balances.
• Negotiate payment terms and follow up to confirm payments are received.
• Research and resolve billing discrepancies, missing purchase orders, and proof-of-delivery issues.
• Review aging reports, identify high-risk accounts, and recommend collection actions.
• Place accounts on credit hold according to policy and notify Sales of status changes.
• Track lien deadlines and organize documentation for preliminary notices or lien filings.
• Prepare complete credit files for referral to collection agencies or legal counsel.
• Record collection activity accurately and promptly in ERP and credit systems.

Skills

Bilingual Spanish/English

Negotiation

Collections experience

Communication skills

Job description

The Intersect Group in Atlanta, GA is seeking a Bilingual Collections Analyst for an onsite contract-to-hire role. You will contact customers with past-due balances, negotiate payment commitments, and resolve billing issues to help move payments forward.

Ideal candidates are fluent in Spanish and English with at least two years in B2B collections, strong communication skills, and the ability to manage research, documentation, and compliance across accounts.