Bilingual Collections Specialist (Spanish/English) – B2B Contract

Dexian; Cobb (GA); On-site; USD 30,000 - 36,000; Full time

Job summary

Dexian is seeking a Collections Specialist in Atlanta, GA to manage a commercial portfolio and recover past-due balances while maintaining professional relationships with trade partners. You will handle outreach, negotiation, and escalation steps through a structured delinquency lifecycle.

The contractor will coordinate with internal teams, document activities in ERP, and prepare files for potential credit actions or legal steps as needed.

Qualifications

• Bilingual Spanish and English required.
• Experience in commercial (B2B) collections is preferred.
• Ability to manage delinquency lifecycle and negotiations.

Responsibilities

• Outreach calls and emails to customers with past-due balances.
• Negotiate payment terms and commitments.
• Follow up to ensure payments are received.
• Research and resolve billing discrepancies impacting payment.
• Coordinate with internal teams to remove payment barriers.
• Review aging reports to identify high-risk accounts.
• Place accounts on credit hold per policy and notify Sales.
• Identify accounts that have exhausted internal collection efforts and prepare for lien filings.
• Maintain complete credit files and notes in ERP and credit systems.

Skills

Bilingual Spanish & English

Job description

Dexian is seeking a Collections Specialist in Atlanta, GA to manage a commercial portfolio and recover past-due balances while maintaining professional relationships with trade partners. You will handle outreach, negotiation, and escalation steps through a structured delinquency lifecycle.

The contractor will coordinate with internal teams, document activities in ERP, and prepare files for potential credit actions or legal steps as needed.