Bilingual Mortgage Collections Specialist

Citadel Credit Union; Exton (PA); On-site; USD 35,000 - 52,000; Full time

Job summary

Citadel Credit Union in Exton, PA seeks a Mortgage Collections Specialist to mitigate loss by contacting delinquent members and negotiating cure arrangements to bring accounts current. The role relies on telephone communication, accurate documentation, and financial analysis to resolve delinquencies while preserving member relations.

The candidate should have 6 months+ collections/banking experience and be bilingual in Spanish/English.

Qualifications

• 6 months or more of collection/banking experience.
• Mortgage collections experience preferred.
• Understanding of impact of delinquent collections on credit union growth.
• Strong oral and written communication skills.
• Effective negotiation abilities.
• Maintain confidentiality and integrity.

Responsibilities

• Contact delinquent members to arrange current payments.
• Gather financial info and propose solutions for delinquent loans.
• Analyze data to aid decisions on recovered assets.
• Decide on enforcement of offset policies for delinquents.
• Mitigate risk of loss while preserving member relations.
• Document activities accurately in collection systems.
• Maintain current member info across platforms.
• Counsel members in debt management and handle inquiries.
• Perform administrative tasks as needed.

Skills

Communication

Negotiation

Conflict resolution

Documentation accuracy

Spanish/English bilingual

Education

High School Diploma

Tools

Episys

Collection software

Job description

Citadel Credit Union in Exton, PA seeks a Mortgage Collections Specialist to mitigate loss by contacting delinquent members and negotiating cure arrangements to bring accounts current. The role relies on telephone communication, accurate documentation, and financial analysis to resolve delinquencies while preserving member relations.

The candidate should have 6 months+ collections/banking experience and be bilingual in Spanish/English.