Bilingual Collections Specialist - Spanish, Consultative

OneMain Financial; Phoenix (AZ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health and wellbeing options

401(k) matching

Employee Stock Purchase Plan

Job summary

OneMain Financial in Tempe, AZ is seeking a Collections Specialist to support customers through inbound and outbound contacts, focusing on loan servicing and collections with consultative solutions. You will communicate via web chat, text, and phone while meeting personal and team targets in a fast-paced environment.

The role emphasizes compliance with FDCPA and state regulations, thorough documentation, and collaboration with internal teams. Bilingual Spanish is preferred.

Qualifications

• High School Diploma or GED is required.
• Ability to use multiple tools/systems simultaneously.
• Proven track record of achieving and exceeding goals.

Responsibilities

• Assist customers with all financial servicing needs through inbound and outbound contact.
• Work independently and with others to meet personal and team targets.
• Negotiate account matters in compliance with FDCPA and state laws.
• Maintain thorough documentation on customer and account status.
• Collaborate with internal teams using available technology.

Skills

Bilingual: Spanish

Customer service mindset

Goal oriented

Education

High School Diploma or GED

Tools

Multiple tools/systems

Job description

OneMain Financial in Tempe, AZ is seeking a Collections Specialist to support customers through inbound and outbound contacts, focusing on loan servicing and collections with consultative solutions. You will communicate via web chat, text, and phone while meeting personal and team targets in a fast-paced environment.

The role emphasizes compliance with FDCPA and state regulations, thorough documentation, and collaboration with internal teams. Bilingual Spanish is preferred.