Collections Advisor - Customer Finance Solutions

OneMain Financial; Tempe (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition reimbursement

Paid time off

Job summary

OneMain Financial in Tempe, AZ seeks a Collections Specialist to assist customers with loan and credit card servicing. You will negotiate, communicate across channels (phone, chat, text) and ensure compliance with FDCPA and applicable laws. Training will occur in classroom and hands-on sessions, with onsite work schedule Mon–Sat as needed.

The role emphasizes teamwork and independent work in a fast-paced environment, aimed at helping customers improve their financial outlook.

Qualifications

• High School Diploma or GED required.
• Bilingual Spanish preferred.
• Experience in customer service or call center environments is a plus.
• Proficiency using multiple tools/systems.

Responsibilities

• Assist customers with financial servicing needs via inbound and outbound contacts.
• Negotiate account matters while following FDCPA and state regulations.
• Document customer interactions and account status accurately.
• Collaborate with internal teams, in person or virtually, to resolve issues.
• Maintain productive balance of tasks to meet team targets.

Skills

Bilingual: Spanish

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Job description

OneMain Financial in Tempe, AZ seeks a Collections Specialist to assist customers with loan and credit card servicing. You will negotiate, communicate across channels (phone, chat, text) and ensure compliance with FDCPA and applicable laws. Training will occur in classroom and hands-on sessions, with onsite work schedule Mon–Sat as needed.

The role emphasizes teamwork and independent work in a fast-paced environment, aimed at helping customers improve their financial outlook.