Bilingual Collections Specialist (Spanish) - Consultative Solver

OneMain Financial; United States; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) match

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking a Collections Specialist in Fort Mill, SC to assist customers with servicing needs and loan repayment through inbound and outbound contact. You will listen to individual situations and help determine how best to use our products and services.

Work in a collaborative, goal-oriented environment, using digital channels such as web chat, text, and phone to connect with customers and internal teams while ensuring compliance with FDCPA and state regulations.

Qualifications

• Customer service experience and ability to work with loan customers.
• Ability to use multiple tools/systems simultaneously.
• Strong goal orientation and persistence in a fast-paced environment.

Responsibilities

• Assist customers with servicing needs via inbound and outbound contact.
• Determine best options for customers to utilize products and services.
• Negotiate account matters while complying with laws and policies.

Skills

Customer service

Multitasking

Goal oriented

Education

High School Diploma or GED

Job description

OneMain Financial is seeking a Collections Specialist in Fort Mill, SC to assist customers with servicing needs and loan repayment through inbound and outbound contact. You will listen to individual situations and help determine how best to use our products and services.

Work in a collaborative, goal-oriented environment, using digital channels such as web chat, text, and phone to connect with customers and internal teams while ensuring compliance with FDCPA and state regulations.