Collections Specialist

OneMain Financial; Tempe (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition reimbursement

Paid time off

Job summary

OneMain Financial in Tempe, AZ seeks a Collections Specialist to assist customers with loan and credit card servicing. You will negotiate, communicate across channels (phone, chat, text) and ensure compliance with FDCPA and applicable laws. Training will occur in classroom and hands-on sessions, with onsite work schedule Mon–Sat as needed.

The role emphasizes teamwork and independent work in a fast-paced environment, aimed at helping customers improve their financial outlook.

Qualifications

• High School Diploma or GED required.
• Bilingual Spanish preferred.
• Experience in customer service or call center environments is a plus.
• Proficiency using multiple tools/systems.

Responsibilities

• Assist customers with financial servicing needs via inbound and outbound contacts.
• Negotiate account matters while following FDCPA and state regulations.
• Document customer interactions and account status accurately.
• Collaborate with internal teams, in person or virtually, to resolve issues.
• Maintain productive balance of tasks to meet team targets.

Skills

Bilingual: Spanish

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Job description

At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer’s financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.In the Role:Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and servicesWork both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the dayNegotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulationsMaintain and note all appropriate information and documentation on customer and account statusCollaborate both in person and virtually, using available technology to connect with other internal teamsRequirementsHigh School Diploma or GEDProficiency in utilizing multiple tools/systems simultaneouslySkilled at achieving and exceeding goalsPreferredExperience working in customer service, collections or call center environmentsBilingual: SpanishWork Schedule:Hours of OperationMon- Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AMThe schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.Training Schedule:The first two weeks in the role will be spent in an instructor lead classroom training environment, followed by two weeks of hands-on training with experienced Team Members to ensure success.Location: Onsite - Tempe, AZWho we AreOneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurancesUp to 4% matching 401(k)Employee Stock Purchase Plan (10% share discount)Tuition reimbursementPaid time off (15 days’ vacation per year, prorated based on start date)Paid sick leave as determined by state or local ordinance (prorated based on start date)11 Paid holidays (4 floating holidays, prorated based on start date)Paid volunteer time (3 days per year, prorated based on start date)Key Word TagsSales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee #OMHTFOneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.