Bilingual Collections Specialist — Customer Solutions

OneMain Financial; United States; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health and wellbeing options

4% matching 401(k)

Employee Stock Purchase Plan (10%)

Tuition reimbursement

Paid time off (vacation + personal)

Paid holidays

Job summary

OneMain Financial is seeking a Collections Specialist to work with customers on loan repayment and financial improvement. The role spans servicing and collections of personal loans or credit cards, emphasizing consultative customer communication through web chat, text, and phone.

Responsibilities include inbound/outbound servicing, goal-driven performance, and collaboration with internal teams to resolve accounts while complying with FDCPA and state regulations.

Qualifications

• Ability to use multiple tools/systems simultaneously.
• Bilingual Spanish proficiency preferred.

Responsibilities

• Assist customers with financial servicing needs through inbound and outbound contact.
• Negotiate with customers to resolve account matters in compliance with laws and policies.
• Maintain complete and accurate documentation on customer and account status.

Skills

Multitask & tool usage

Bilingual Spanish

Education

High School Diploma or GED

Job description

OneMain Financial is seeking a Collections Specialist to work with customers on loan repayment and financial improvement. The role spans servicing and collections of personal loans or credit cards, emphasizing consultative customer communication through web chat, text, and phone.

Responsibilities include inbound/outbound servicing, goal-driven performance, and collaboration with internal teams to resolve accounts while complying with FDCPA and state regulations.