Bilingual Collections Specialist – In-House Financing

Del Sol Furniture & Mattress; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Life Insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Bonus based on performance

Employee discounts

Dental insurance

Paid training

Job summary

Del Sol Furniture & Mattress in Phoenix, AZ is hiring a bilingual collector for our in-house financing team. You will manage past-due accounts in English and Spanish, negotiate payment plans, and uphold lending rules while maintaining excellent documentation. The role includes base pay plus commission and comprehensive benefits.

The team operates 40 hours/week, Monday–Saturday, with flexible shifts. We value integrity, persistence, and a customer-focused approach to recover balances while

Qualifications

• 1+ year in collections, accounts receivable, loan servicing, or another role where you handled payment conversations
• Proven track record of hitting targets
• Fluent in English and Spanish
• A negotiator who is firm without being aggressive
• Persistent and resilient, with strong documentation habits
• Comfortable learning new software. We train on our systems.

Responsibilities

• Call customers with past-due accounts, in English and Spanish, and work out payment arrangements that stick
• Follow company policy and all applicable state and federal consumer lending rules
• Document every conversation and payment agreement accurately in our system
• Meet or exceed your monthly collection, call volume and follow-up goals
• Handle upset customers with composure and professionalism

Skills

Bilingual English/Spanish

Collections experience

Target-driven

Negotiation skills

Documentation habits

Software familiarity

Job description

Del Sol Furniture & Mattress in Phoenix, AZ is hiring a bilingual collector for our in-house financing team. You will manage past-due accounts in English and Spanish, negotiate payment plans, and uphold lending rules while maintaining excellent documentation. The role includes base pay plus commission and comprehensive benefits.

The team operates 40 hours/week, Monday–Saturday, with flexible shifts. We value integrity, persistence, and a customer-focused approach to recover balances while