Bilingual Collections Specialist – In-House Financing

Del Sol Furniture & Mattress; Phoenix (AZ); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation, holidays and sick time

Generous employee discount

Paid training

Job summary

Del Sol Furniture & Mattress is seeking a bilingual Collections Specialist (In-House Furniture Financing) to manage past-due accounts in English and Spanish. The role includes negotiating payment arrangements, adhering to lending rules, and maintaining meticulous records.

This in-house position offers a competitive hourly wage with commission and full benefits. Work 40 hours weekly with varied shifts from 8:00 AM to 8:00 PM, in-person at the Phoenix office.

Qualifications

• Fluent in English and Spanish required.
• 1+ year in collections, accounts receivable, loan servicing, or similar role handling payment conversations.
• Track record of hitting targets; provide numbers when applying.
• Negotiator who is firm without being aggressive.
• Persistent and resilient with strong documentation habits.
• Comfortable learning new software; training provided.

Responsibilities

• Call customers with past-due accounts in English and Spanish and arrange payment plans.
• Follow company policy and applicable state and federal lending rules.
• Document every conversation and payment agreement accurately in our system.
• Collaborate with credit and customer service to resolve account issues before delinquency.
• Meet or exceed monthly collection, call volume and follow-up goals.
• Handle upset customers with composure and professionalism.

Skills

Bilingual English/Spanish

Collections experience

Target-driven

Negotiation

Documentation

Software familiarity

Job description

Del Sol Furniture & Mattress is seeking a bilingual Collections Specialist (In-House Furniture Financing) to manage past-due accounts in English and Spanish. The role includes negotiating payment arrangements, adhering to lending rules, and maintaining meticulous records.

This in-house position offers a competitive hourly wage with commission and full benefits. Work 40 hours weekly with varied shifts from 8:00 AM to 8:00 PM, in-person at the Phoenix office.