Bilingual Collections Supervisor

Del Sol Furniture & Mattress; Phoenix (AZ); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Life Insurance

Health Insurance

Vision Insurance

Dental Insurance

Paid time off

Bonus based on performance

Employee discounts

Training & development

Opportunity for advancement

Job summary

Del Sol Furniture & Mattress in Phoenix, AZ seeks a bilingual Collections Supervisor to lead our in-house furniture financing collections team. You will manage accounts, coach collectors, and drive daily results in English and Spanish.

The role requires 3+ years in collections, leadership experience, and the ability to work on a busy, performance-driven floor. In-person at our Phoenix office with the full benefits package.

Qualifications

• 3+ years in collections, loan servicing, or accounts receivable.
• Experience leading, training, or coaching others.
• Calm under pressure, firm without being aggressive.
• Organized and comfortable with numbers and reports.

Responsibilities

• Coach and support a small team of full-time and part-time collectors
• Run daily priorities: accounts, follow-ups, and escalations
• Review calls and account notes for quality and policy compliance
• Track team numbers and step in early when someone falls behind
• Train new collectors on our process and systems
• Handle escalated customers and make day-to-day calls on payment arrangements within company guidelines
• Work your own portfolio of past-due accounts in English and Spanish
• Bring ideas to improve scripts, processes, and reporting

Skills

Bilingual English/Spanish

Leadership

Communication

Job description

Benefits:

• Life Insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Vision insurance
• Dental insurance
• Employee discounts

Now Hiring: Bilingual Collections Supervisor, In-House Furniture Financing

$55,000-$60,000 base plus team performance bonus | Full time | 3925 W Adams St, Suite 1, Phoenix, AZ 85009

Del Sol Furniture finances our own customers through our in-house lending company. We are looking for an experienced bilingual collector who is ready to lead: carry your own accounts, coach a small team, make decisions on the floor, and own the team’s daily results. You report directly to our collections manager.

What You Will Earn

• $55,000-$60,000 base, depending on experience
• Monthly bonus tied to total team collections. Realistic total earnings of $65,000-$70,000.
• Health, dental, vision and life insurance
• Paid vacation, holidays and sick time
• Generous employee discount

Your Schedule

• Tuesday through Saturday, 9:00 AM to 6:00 PM Arizona time, including a 1-hour lunch
• Saturdays are required. You lead the team on our busiest calling day.
• In person at our Phoenix office, 3925 W Adams St, Suite 1

What You Will Do

• Coach and support a small team of full-time and part-time collectors
• Run daily priorities: accounts, follow-ups, and escalations
• Review calls and account notes for quality and policy compliance
• Track team numbers and step in early when someone falls behind
• Train new collectors on our process and systems
• Handle escalated customers and make day-to-day calls on payment arrangements within company guidelines
• Work your own portfolio of past-due accounts in English and Spanish
• Bring ideas to improve scripts, processes, and reporting

Who We Are Looking For

• Fluent in English and Spanish. This is required.
• 3+ years in collections, loan servicing, or accounts receivable
• A record of top performance. Tell us your numbers when you apply.
• Experience leading, training, or coaching others, formally or informally
• Calm under pressure, firm without being aggressive
• Organized and comfortable with numbers and reports

Estamos contratando un supervisor de cobranza bilingüe con experiencia. Vas a cobrar tus propias cuentas y guiar a un equipo pequeño de cobradores. $55,000-$60,000 de salario base más bono por resultados del equipo, con beneficios completos. Horario de martes a sábado. Si hablas inglés y español con fluidez y estás listo para liderar.

Why Del Sol

• Locally owned and family operated in Phoenix since 1997
• In-house lending: you work for the company that made the loan, not a debt buyer
• Flat structure. Leadership is accessible and decisions get made fast.

Our Core Values

• Integrity: Do the right thing, always.
• Teaming: Set aside ego for the good of the team.
• Excellence: Be your best, every day.
• Kaizen: Never stop improving.
• Perseverance: Finish what you start, even when it’s hard.
• Awesomeness: Enjoy your work and make it enjoyable for others.

Del Sol Furniture is proud to be an Equal Opportunity Employer.