Bilingual Collections Lead: Coach, Collect & Grow

Del Sol Furniture & Mattress; Phoenix (AZ); Vor Ort; USD 55.000 - 60.000; Vollzeit

Benefits dieser Stelle

Life Insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Bonus based on performance

Employee discounts

Zusammenfassung

Del Sol Furniture in Phoenix, AZ seeks a bilingual Collections Team Lead for our in-house financing unit. You will lead a small team, manage a portfolio of accounts, and drive daily results in both English and Spanish.

This role offers a base salary of 55,000–60,000 with a team performance bonus and opportunities for growth. Expect realistic total earnings of 65,000–70,000 for a strong lead, plus comprehensive benefits and paid time off.

Qualifikationen

• Bilingual in English and Spanish required.
• 3+ years in collections, loan servicing, or accounts receivable.
• Track record of top performance in collections.
• Experience leading, training, or coaching others.

Aufgaben

• Lead and coach a small team of collectors (full-time/part-time).
• Set daily priorities, assign calls, follow-ups and escalations.
• Review calls and account notes for quality and policy compliance.
• Track team and individual metrics; intervene when needed.
• Train new collectors on processes, systems and standards.
• Handle escalated customers and complex situations within guidelines.

Kenntnisse

Bilingual (English/Spanish)

Leadership experience

Collections experience

Coaching/mentoring

Calm under pressure

Analytical mindset

Jobbeschreibung

Del Sol Furniture in Phoenix, AZ seeks a bilingual Collections Team Lead for our in-house financing unit. You will lead a small team, manage a portfolio of accounts, and drive daily results in both English and Spanish.

This role offers a base salary of 55,000–60,000 with a team performance bonus and opportunities for growth. Expect realistic total earnings of 65,000–70,000 for a strong lead, plus comprehensive benefits and paid time off.