Bilingual Collections Lead — In-House Financing

Del Sol Furniture & Mattress; Phoenix (AZ); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Life Insurance

Health Insurance

Vision Insurance

Dental Insurance

Paid time off

Bonus based on performance

Employee discounts

Training & development

Opportunity for advancement

Job summary

Del Sol Furniture & Mattress in Phoenix, AZ seeks a bilingual Collections Supervisor to lead our in-house furniture financing collections team. You will manage accounts, coach collectors, and drive daily results in English and Spanish.

The role requires 3+ years in collections, leadership experience, and the ability to work on a busy, performance-driven floor. In-person at our Phoenix office with the full benefits package.

Qualifications

• 3+ years in collections, loan servicing, or accounts receivable.
• Experience leading, training, or coaching others.
• Calm under pressure, firm without being aggressive.
• Organized and comfortable with numbers and reports.

Responsibilities

• Coach and support a small team of full-time and part-time collectors
• Run daily priorities: accounts, follow-ups, and escalations
• Review calls and account notes for quality and policy compliance
• Track team numbers and step in early when someone falls behind
• Train new collectors on our process and systems
• Handle escalated customers and make day-to-day calls on payment arrangements within company guidelines
• Work your own portfolio of past-due accounts in English and Spanish
• Bring ideas to improve scripts, processes, and reporting

Skills

Bilingual English/Spanish

Leadership

Communication

Job description

Del Sol Furniture & Mattress in Phoenix, AZ seeks a bilingual Collections Supervisor to lead our in-house furniture financing collections team. You will manage accounts, coach collectors, and drive daily results in English and Spanish.

The role requires 3+ years in collections, leadership experience, and the ability to work on a busy, performance-driven floor. In-person at our Phoenix office with the full benefits package.