Bilingual Collections Specialist II

Chartway Credit Union; Virginia Beach (VA); On-site; USD 28,000 - 30,000; Full time

Job summary

Chartway Credit Union is hiring a Collector in Virginia Beach to support the Collections Manager in processing delinquent accounts, obtaining past due payments, and setting up repayment plans. The role involves ensuring compliance with FDCPA and internal policies while maintaining professional communication with members.

The position requires at least 2 years of collections experience and a high school diploma or GED.

Qualifications

• Education: High school education or equivalent GED.
• Experience: Minimum of 2 years of Collections experience in any of these areas.

Responsibilities

• Responsible to the Collections Manager/Supervisor for the efficient processing of assigned accounts.
• Contacts members delinquent members and obtain past due payments, commitment agreements, establish a repayment plan, or make recommendations to mitigate the Credit Union loss.
• Processes collection department payments via Western Union, Converge, ECM (ACH and Credit Card).
• Train and mentor level 1 collector.
• Assists management with special collection projects.
• Sends collection letters and emails using expiration dates and notices that are appropriate with delinquency type
• Recommends and prepares Workout Packets following approved Workout Program.
• Solid understanding of how to handle bankruptcy accounts
• Working knowledge of Repo process, letters, arrangements, fees, payments, and CPI.
• Responsible to understanding all loan types
• Skip Trace using approved sites.
• Understanding FDCPA, collection procedures and following Chartway Credit Union Policy and Procedures.
• Assists in area as directed by manager(s).
• Recommend loss prevention strategies that provide protection for the credit union with respect to its interest in collateral.

Skills

Clear communication

Professional telephone etiquette

Microsoft Word

Microsoft Excel

Microsoft Outlook

Policy adherence

FDCPA knowledge

Math calculations

Education

High school diploma or GED

Tools

Word

Excel

Outlook

Job description

Chartway Credit Union is hiring a Collector in Virginia Beach to support the Collections Manager in processing delinquent accounts, obtaining past due payments, and setting up repayment plans. The role involves ensuring compliance with FDCPA and internal policies while maintaining professional communication with members.

The position requires at least 2 years of collections experience and a high school diploma or GED.