Bilingual Collections Specialist I

BrightBridge Credit Union; Lawrence (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Collaborative team culture

Training & career development

Competitive pay & benefits

Community impact

Job summary

BrightBridge Credit Union in Lawrence, MA is seeking a Collections Representative I to join our team. You’ll work with members to resolve delinquent accounts while ensuring compliance with state and federal regulations.

This full-time position emphasizes problem-solving, bilingual communication, and building positive member relationships. If you’re accurate, customer-focused, and ready to contribute to our community, apply today.

Qualifications

• High school education or equivalent required.
• Experience in a call center or financial institution preferred.
• 2-3 years in consumer or mortgage collections preferred.
• Proficient with MS Office.
• Bilingual preferred.

Responsibilities

• Reviews and documents status of accounts and initiates telephone contact on delinquent loans.
• Prepares correspondence on delinquent accounts requiring special handling.
• Answers inquiries via phone and email; manages collection queues.
• Conducts skip tracing to obtain contact information and establishes payment plans.
• Monitors actions to minimize losses and ensure compliance with laws and internal controls.
• Supports department projects and coordinates with other teams to resolve issues.

Skills

Communication skills

Bilingual

Problem-solving

Customer service

Education

High school diploma

Tools

MS Office

Job description

BrightBridge Credit Union in Lawrence, MA is seeking a Collections Representative I to join our team. You’ll work with members to resolve delinquent accounts while ensuring compliance with state and federal regulations.

This full-time position emphasizes problem-solving, bilingual communication, and building positive member relationships. If you’re accurate, customer-focused, and ready to contribute to our community, apply today.