Bilingual (Spanish) Collector II

Chartway Credit Union; Virginia Beach (VA); On-site; USD 28,000 - 30,000; Full time

Job summary

Chartway Credit Union is hiring a Collector in Virginia Beach to support the Collections Manager in processing delinquent accounts, obtaining past due payments, and setting up repayment plans. The role involves ensuring compliance with FDCPA and internal policies while maintaining professional communication with members.

The position requires at least 2 years of collections experience and a high school diploma or GED.

Qualifications

• Education: High school education or equivalent GED.
• Experience: Minimum of 2 years of Collections experience in any of these areas.

Responsibilities

• Responsible to the Collections Manager/Supervisor for the efficient processing of assigned accounts.
• Contacts members delinquent members and obtain past due payments, commitment agreements, establish a repayment plan, or make recommendations to mitigate the Credit Union loss.
• Processes collection department payments via Western Union, Converge, ECM (ACH and Credit Card).
• Train and mentor level 1 collector.
• Assists management with special collection projects.
• Sends collection letters and emails using expiration dates and notices that are appropriate with delinquency type
• Recommends and prepares Workout Packets following approved Workout Program.
• Solid understanding of how to handle bankruptcy accounts
• Working knowledge of Repo process, letters, arrangements, fees, payments, and CPI.
• Responsible to understanding all loan types
• Skip Trace using approved sites.
• Understanding FDCPA, collection procedures and following Chartway Credit Union Policy and Procedures.
• Assists in area as directed by manager(s).
• Recommend loss prevention strategies that provide protection for the credit union with respect to its interest in collateral.

Skills

Clear communication

Professional telephone etiquette

Microsoft Word

Microsoft Excel

Microsoft Outlook

Policy adherence

FDCPA knowledge

Math calculations

Education

High school diploma or GED

Tools

Word

Excel

Outlook

Job description

Hiring Range: $20 - $22 per hour

(Higher compensation may be considered based on experience, qualifications, and internal equity)

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Collector is responsible to the Collections Manager/Supervisor for the efficient processing of assigned accounts. Contacts members delinquent members and obtain past due payments, commitment agreements, establish a repayment plan, or make recommendations to mitigate the Credit Union loss.

Responsible and Accountable for:

• Processes collection department payments via Western Union, Converge, ECM (ACH and Credit Card).
• Train and mentor level 1 collector.
• Assists management with special collection projects.
• Sends collection letters and emails using expiration dates and notices that are appropriate with delinquency type
• Recommends and prepares Workout Packets following approved Workout Program.
• Solid understanding of how to handle bankruptcy accounts
• Working knowledge of Repo process, letters, arrangements, fees, payments, and CPI.
• Responsible to understanding all loan types
• Skip Trace using approved sites.
• Understanding FDCPA, collection procedures and following Chartway Credit Union Policy and Procedures.
• Assists in area as directed by manager(s).
• Recommend loss prevention strategies that provide protection for the credit union with respect to its interest in collateral.

Knowledge, Skills, and Abilities:

• Communicate clearly utilizing proper grammar and telephone etiquette effectively and in a professional matter.
• Ability to correspond in a professional manner using Word, Excel, and Outlook.
• Ability to refer to policy and procedures when applying information and making decisions.
• Ability to change quickly with the needs of the Collection Department.
• Ability to compute math calculations using addition, subtraction, multiplications division and percentages.
• Adherence to State and Federal collection and bankruptcy laws, rules, and regulations. Cross- Collateralization polices Credit rating agencies and reports.
• Must be able to maintain composure with difficult or irate customers.
• Meet or exceed all training requirements for Level 1 position
• Ability to attend all required Credit Union meetings and successfully complete all required training classes.

Education and Experience:

• Education: High school education or equivalent GED.
• Experience: Minimum of 2 years of Collections experience in any of these areas. Consumer loan, Mortgage, Fraud, Small Business and Student Loans or equivalent experience working mid to high level delinquency accounts.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included, and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.

If a reasonable accommodation is needed for the job interview process, please contact our Talent Acquisition Team at 1-877-319-4818 extension 45863 or email us at [e-mail].