Bilingual Collections & Recovery Specialist

Greater Winston-Salem, Inc.; Winston-Salem (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A community-focused organization in Winston-Salem seeks a dedicated Collections Specialist to engage with members regarding delinquent accounts. Responsibilities include contacting members, assisting with financial obligations, and documenting all communication. Ideal candidates should have a high school diploma, two years of experience in a financial or collections environment, and strong negotiation and problem-solving skills. This full-time position offers a supportive work environment focused on member service.

Qualifications

• 2+ years of experience in financial services or collections environment.
• Basic understanding of compliance and collection procedures.
• Excellent communication skills in English, both verbal and written.

Responsibilities

• Contact members regarding delinquent statuses and initiate collections.
• Assist members in understanding financial obligations and establishing repayment plans.
• Document communication and payment arrangements in a timely manner.

Skills

Negotiation

Problem-solving

Communication

Attention to detail

Computer skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

A community-focused organization in Winston-Salem seeks a dedicated Collections Specialist to engage with members regarding delinquent accounts. Responsibilities include contacting members, assisting with financial obligations, and documenting all communication. Ideal candidates should have a high school diploma, two years of experience in a financial or collections environment, and strong negotiation and problem-solving skills. This full-time position offers a supportive work environment focused on member service.