Bilingual Collections Representative

Coast Acceptance Corp.; Texas; On-site; USD 36,000 - 48,000; Full time

Job summary

Coast Acceptance Corp. in Texas seeks a personable collections specialist to manage an assigned portfolio, greet visitors, and handle incoming calls while maintaining professional relationships. You will perform a wide range of clerical tasks and pursue delinquent accounts with courtesy and persistence.

The role requires bilingual English/Spanish, strong communication, and time management skills. High school diploma with some junior college education preferred; experience in collections is a

Qualifications

• High School Diploma and some Jr College Education.
• Bilingual English/Spanish required.
• Strong communication and time management skills.
• Proficiency in Word, Excel & Outlook.
• Telephone etiquette and professional demeanor.

Responsibilities

• Bring loans up to date.
• Collect all outstanding debt.
• Answer calls and perform customer service follow up.
• Take payments and answer questions.
• Input insurance information only after collection calls have been made.
• Make collection calls for delinquent accounts.
• Follow up with impounded vehicles and provide corresponding paperwork to retrieve impounded vehicles.

Skills

Bilingual English/Spanish

Diplomacy

Keyboard skills

Communication skills

Professionalism

Filing

Word

Excel

Outlook

Telephone etiquette

Organization

Oral communication skills

Math aptitude

Time management

Proofreading skills

Customer service

Education

High School Diploma and some Jr College Education

Job description

Job Description

Responsible for an assigned portfolio. Must handle incoming telephone calls and establish a positive relationship with customers. Also greet visitors in a professional manner while making collection calls and performing a wide variety of clerical duties.

Job Responsibilities

• Bring loans up to date.
• Collect all outstanding debt.
• Answer calls and perform customer service follow up.
• Take payments and answer questions.
• Input insurance information only after collection calls have been made.
• Make collection calls for delinquent accounts.
• Follow up with impounded vehicles and provide corresponding paperwork to retrieve impounded vehicles.

Job Education

Degree: High School Diploma and some Jr College Education.

Job Skills

• Bilingual English/Spanish a MUST! Diplomacy
• Keyboard Skills Written
• Communication Skills
• Professionalism
• Filing
• Computer Literacy (Word, Excel & Outlook)
• Telephone Etiquette
• Organization
• Oral Communication Skills
• Math aptitude
• Time Management
• Proofreading Skills
• Customer Service